FAQs

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Why use MOON?

MOON has many lighting features. Its range of color temperatures and brightness intensities allow for highly customizable lighting for any setting. Take perfect selfies without reducing image quality from post processing with software filters.

How long does MOON take to charge?

MOON fully charges in about an hour. The indication LED will switch from red (charging) to white (fully charged).

How long does MOON's battery last?

MOON lasts a full day of usage on a full charge assuming normal usage.

Will MOON slip off my phone?

MOON comes with non-slip pads to help secure it to your phone and other devices. Keep the pads and contact surfaces clean.

What size phones will my MOON clip fit?

MOON fits devices between 6mm to 10mm by default. For thinner or thicker devices (with cases) please manually adjust the metal clip for a snug fit.

Are pre-orders charged at time of purchase?

For Pre-Orders we always charge the full amount of the order. The reason we do this is because of the high price of the items we sell. This will avoid the likelihood of charging a customers credit card who may have insufficient funds, or was not expecting the charge later down the road. We don’t want to take the chance of charging someone when they had forgotten about the order and causing them financial issues. Lastly, we take pre-orders to allow our customers to guarantee themselves the product as it can be in high demand. A pre-order can be cancelled and refunded in-full at anytime prior to shipping, as long as the order has not been moved into the Awaiting Shipment status, or has been Shipped

How much is shipping?

Domestic and international shipping fees are calculated at checkout.

Where does MOON ship to?

MOON will be shipping to the US & Canada starting November 2018. MOON will ship worldwide starting late Q4.

How long will it take for my order to arrive?

Domestic orders are shipped next business day and arrives within 3-5 business days. International orders may take longer.

How do I return my order?

You may request a return for new and unopened products for a full refund within 30 days of purchase at sales@moonselfie.me. We reserve the right to determine the eligibility for returns and/or exchanges for defective and/or used products. All shipping fees are non-refundable.

What is MOON's return policy?

Please refer to our Return Policy page.

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© 2017 MOON Selfie Light™, My Selfie Esteem is on 100™, High Selfie Esteem™  |  MOON Selfie, Inc. All rights reserved.

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